Política de reembolso
RETURN POLICY
At The Glow Up Club, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a return policy to make things right.
- Return Eligibility
To be eligible for a return, the product must be in its original condition and packaging, and must be returned within 30 days of the original purchase date. Returns of products that are damaged, altered, or otherwise not in their original condition will not be accepted.
- How to Return a Product
To initiate a return, please email us at hello@theglowupclubmarbella.com within 7 days with your order number and the reason for the return. Our customer service team will assist you with the return process.
- Refunds
Once we receive the returned product, we will inspect it to ensure that it is in its original condition. If the product is eligible for a return, we will process a refund to the original payment method. Refunds will be processed within 7-10 business days of receipt of the returned product.
- Shipping Costs
The customer is responsible for all shipping costs associated with returning the product.
- Exceptions to Return Policy
Custom products, such as personalised items, are not eligible for returns.
- Changes to Return Policy
We reserve the right to modify or change our return policy at any time, and the current version of our return policy shall be posted on our website.
- Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at hello@theglowupclubmarbella.com. We are always here to help.
Last Updated: July 1st, 2024